Last updated: 27/01/2026 Due to the nature of research-use-only materials, all sales are considered final. We do not offer returns or exchanges once an order has been shipped, except under the following circumstances:

• You received the incorrect product
• Your order was delivered damaged

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, you must contact us within 48 hours of confirmed delivery at: 📧 support@IsoPurepep.com Please include:

• Your order number
• Clear photos of the shipping package and the product received
• A short explanation of the issue

All claims will be carefully reviewed. If approved, we may offer a replacement or issue a refund at our sole discretion.